Refund Policy
Refund & Return Policy – MixtureBox
Effective Date: 10.02.2025
At MixtureBox, we strive to deliver the freshest and highest-quality Indian sweets, snacks, and namkeens to your doorstep. If you're not satisfied with your purchase, please review our refund and return policy below.
1. Eligibility for Returns & Refunds
As our products are perishable food items, we have a strict no-return policy. However, we do offer refunds or replacements in the following cases:
✅ Damaged or Defective Products – If you receive a product that is broken, spoiled, or not fit for consumption.
✅ Incorrect Order – If you receive the wrong item(s) in your order.
✅ Missing Items – If your order is incomplete or missing products.
✅ Expired Products – If the product delivered is past its expiration date.
2. Conditions for Refund or Replacement
To be eligible for a refund or replacement, please ensure:
✔ You report the issue within 24 hours of receiving the order.
✔ You provide clear photos of the damaged, incorrect, or missing product.
✔ The product is unused and in its original packaging (for non-food items like gift boxes or accessories).
3. How to Request a Refund or Replacement?
📌 Step 1: Contact our Customer Support within 24 hours of receiving the product.
📌 Step 2: Provide your order ID, issue details, and supporting images.
📌 Step 3: Our team will review the request and approve/reject it based on our policy.
📌 Step 4: If approved, you will receive a replacement or a refund to your original payment method within 7-10 business days.
4. Refund Method
💳 Online Payments (Credit/Debit Card, UPI, Net Banking, Wallets): Refund will be credited to the same payment method.
💰 Cash on Delivery (COD) Orders: Refunds (if applicable) will be processed via bank transfer or MixtureBox store credit.
5. Non-Refundable Items
❌ Opened or consumed food items.
❌ Orders placed by mistake.
❌ Delays due to shipping/courier issues beyond our control.
❌ Personal taste preferences (e.g., "I don’t like the taste").
❌ Sale or discounted items (unless damaged or incorrect).
6. Cancellation Policy
📢 Before Dispatch: Orders can be canceled within 2 hours of placement.
📢 After Dispatch: Once shipped, orders cannot be canceled.
7. Contact Us
For refund or return-related queries, contact us at:
📧 Email: orders@mixturebox.in
📞 Phone: +91-9972933398
💬 Live Chat: Available on our website
We appreciate your understanding and will do our best to resolve your concerns! 😊🍬
Would you like any customizations, such as store credit options or additional conditions? 🚀